Amenify is a technology platform that powers in-home services for hundreds of thousands of homes, across dozens of cities and numerous service vertical types. Clients will often ask us how we ensure quality at scale. It is a never-ending loop that includes three key steps: 

1. Hire the best people

2. Provide them with cutting-edge tools to be successful

3. Real-time support and ongoing improvements

By performing and supporting thousands of appointments per day, we have learned there are critical steps within these three items.

How to hire the best people

Source the best Providers - Our software scrapes hundreds of thousands of variables to pattern match for the top performers. We only extend offers and guaranteed demand to the top 5%.

Guarantee revenue to attract Top-Rated Providers - using our unique demand network, Amenify is able to guarantee demand (i.e., money) and can offer to expand regional contracts. We believe in long-term relationships and will invest in their success. 

5-step interview process - Provider Companies and Service Professionals go through detailed interviews with our Provider Marketplace Team for a subjective analysis of business culture, response times, commitment to customer satisfaction, and their ability to handle growth. Each Service Professional that is onboarded, must upload pictures, insurance information, and background check information. for demand overflow.

How to provide the best tools

Onboarding and training materials - For every Service Provider, we help with compliance requirements and custom training for each property. This means background checks, bi-lingual training tools, and property checklists. We streamline demand and reduce their drive times by more than 40% each day.

End-to-end software tools - In addition to dispatching, routing, and scheduling software, Amenify has native applications for Service Pros in the field (cleaners, drivers, walkers, etc.) that drive quality and real-time communication. This includes geolocation, chat functionality, picture uploads, and detailed notes left by the Customer. 

How to provide ongoing analysis and support

Ratings and machine-learning tracking - As a company that is responsible for thousands of jobs per day, we analyze every service rating, location, appointment, and underlying cause. This means identifying problems before they occur, and ensuring that the best Service Providers are rewarded and recognized for their good work.

7-day real-time support - We acknowledge that not everything goes according to plan, and that’s why Amenify has domestic and international support teams standing by to help

Interested in learning more? Reach out to our Real Estate services team and they can help.