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1. Improved trust -- Amenify pros must pass additional background checks, create bios, complete training, and meet quality control standards. This is enabled by our Service Provider platform.

2. Save money and time -- Residents receive credits every month, and all services are optional. There is no cost for access to the platform.

3. Real-time support -- Amenify provides support 7 days via text, in-app chat, or phone call support to help our Pros in the field meet quality standards.

We partner with Clients to notify Residents of Credits and hired service pros

LAUNCH

Amenify handles:

1. Client / Corporate

2. Welcome emails

3. Co-branded materials

4. Onsite swag sent

5. Search engine optimization (SEO)

6. Search engine marketing (SEM)

Client / Corporate handles:

1. Launch survey

2. E-blast to all Residents

MONTHLY

Amenify handles:

Emails for credits

Push notifications for visits

Client / Corporate handles:

Shares credits email

QUARTERLY

Amenify handles:

Custom promotion

Client / Corporate handles:

Shares promotion

Notifications on arrival time are sent to the resident. At the start of the day, our software establishes an order of appointments for the day, based on demand (Unit 203 is 1st, then unit 210, and then another Property, and so forth), but there is not a set time to pick up keys. This is used to provide estimates to the Resident. However, we have learned that this plan is dynamic based on several factors, including Resident feedback (e.g., “please come back”) and we allow Providers to modify the schedule once onsite. We do not have a set time that cleaners arrive, as it depends on other bookings they may have at other communities and the conditions of the apartments they’re cleaning. However, if you need any concerns, please reach out to us, and our team will help.

This is why we recommend access solutions directly with the Residents (or SmartLocks!), but our Service Pros can typically wait for about 15 minutes or so, and our support team is assisting to potentially connect the Provider directly with the Resident. We ask for an alternative phone number from each Property so our Support team can assist. For Mobile Car Washers, once you provide a fob, sticker, or code, we are good to go!

Item descriptionPrices vary by service, unit type, and market. We take dozens of variables into account -- including the recent adjustments in the labor market with inflation to ensure a good wage for our Service Providers. To find offerings in your property or market, please visit your property’s landing page. To see pricing in a market, please visit some example pages here:

Denver -- Washington D.C. -- Dallas -- Atlanta

Currently, we are hiring for cleaning teams, chores teams, mobile car washing teams, and real-time support teams -- we have seen nice Resident responses for this. Car washing/detailing teams were piloted in our Denver market, and due to high demand, we are launching in Las Vegas, Dallas, Atlanta, and Miami in the near future. We are consistently surveying Residents and incorporating feedback from Property Managers about new services and features. Each market is different and based on numerous factors, please connect with your Client Services team, and we appreciate your input!

Our rate card is published [here]. For new market launches, enterprise clients, or our strategic investors, there are adjustments -- please ask your Client Services team for details. There is no fixed cost to the Resident, and the platform (app + support team) is free to access. If they wish to utilize our services, they book their cleaning within the app by adding payment information.

Yes! When residents book our services, they are agreeing to the key release process in our terms and conditions. *Property Management Contact* was versed in this information, and is aware of our key release process as well. Written consent should not be needed, as the key release email that your team receives prior to a scheduled service covers this need.

The best way to see resident touchpoints is to create an account, and we also share our marketing information here. You can always unsubscribe. For residents that have not created an Amenify account or placed an order, they receive monthly credit reminders (x2) and for Users, they receive credit reminders and push notifications of Providers visiting the property, plus promotional offers (x3-4 per month).

We have a detailed six-step process listed here, and ongoing analytics of every Service Provider's performance to remove/add Providers as necessary. For context though, 80% of tickets are related to access issues (being locked out) or miscommunications around timing -- which is something we are very glad to assist with to create win-wins.

Our adoption and metric updates are shared with corporate on a quarterly basis in a simple, easy-to-read format, and you can see the most recent template reporting here. At the property level, there is no required dashboard. Each time a resident books, you should receive a notification two (2) days before their service. This should give your team an idea as to how often residents are utilizing Amenify.

Yes! Please let your residents know that there is a dedicated team to answer any questions they may have. They are available 7 days a week by email at concierge@amenify.com or by texting or calling 719-767-1963.